2 Year Manufacturer limited warranty. All sales are final. All returns must be shipped to the manufacturer. You are responsible for all shipping cost. We can not honor warranty if item was tampered with or physically damaged. Manufacturer does not permit refunds on returns. Only exchanges & repairs are possible. FTA receivers come pre-programmed with the manufacturer's FTA software that enables you to receive all of the free to air channels offered by free to air satellites. Only exchanges & repairs are possible. Downloading anything other than the manufacturers FTA program could be illegal and will definitely void your warranty. We do not provide support for program downloads that may enable you to receive Pay Per View or Pay TV channels. Receiving PPV or Pay TV channels without paying for them is illegal and we will not assist you in acquiring the means to receive them. Any attempts to program the unit to view satellites 119, 110, Direct TV, Dish Network will void your warranty and no exchange or repair will be offered. If your unit has a genuine defect please email us and we will respond to you requesting specific information that will assist us in proceeding with the return/exchange process so you may ship your item to the manufacturer.